Shipping & Delivery Policy

At Tailor Tails by A&Z Trendora, we're committed to making your shopping experience smooth and convenient. Here's everything you need to know about our shipping and delivery process.

1. Order Processing

Orders are processed after payment confirmation. Please allow 1–3 business days for processing before dispatch. Processing times may vary during busy periods and public holidays.

2. Shipping Destinations

We currently focus on serving customers in the United Kingdom. Available delivery destinations will be confirmed at checkout.

3. Delivery Times

Estimated delivery times depend on the product, destination, and shipping method. Please check the delivery estimate provided at checkout or on the relevant product page.

Delivery estimates are for guidance only and are not guaranteed. Occasional delays may occur due to courier services, severe weather, or other circumstances beyond our control.

4. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase. If free shipping is available, the relevant conditions will be stated on our website.

5. Order Tracking

Where tracking is available, tracking details will be provided after dispatch. Please allow time for tracking information to update.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us through our Contact Us page with your order number. We'll do our best to assist you.

7. Incorrect or Damaged Orders

Please check your delivery details carefully before placing an order. If your item arrives damaged, faulty, or incorrect, contact us promptly with your order number and photographs where possible. Your statutory consumer rights remain unaffected.

8. Contact Us

For shipping or delivery enquiries, please visit our Contact Us page.

Thank you for choosing Tailor Tails by A&Z Trendora.

Because They're More Than Pets.