Returns & Refunds Policy

At Tailor Tails by A&Z Trendora, we want you to receive your order in good condition.

Damaged or Faulty Products

We accept return or refund requests for products that arrive damaged or faulty. Please contact us within 3 days of delivery and provide your order number, a description of the issue, and clear photographs showing the damage.

After reviewing your request, we will contact you regarding the appropriate resolution, which may include a refund or replacement.

Change of Mind

We do not offer returns for change of mind, unwanted items, or products ordered in error, except where required by applicable law.

Important Information

Please inspect your order upon arrival and contact us promptly if there is a problem. Our three-day reporting window does not remove or limit your statutory rights under UK consumer law.

Contact Us

For return or refund enquiries, please visit our Contact Us page and include your order number so we can assist you.